Terms and refund policy

Who we are

Thoughtful Moments is a business by Unified Signature Language. We arrange private evenings at home in Dallas. These terms apply to enquiries and bookings made with us. Your written booking plan records the services, date, address, timings and total price for your evening.

Checking your date and address

Dallas addresses are subject to confirmation. We recommend at least 14 days' notice. For shorter notice, contact us before paying a deposit. We confirm availability, access, room requirements, setup and collection times, and food arrangements before you accept a booking. An enquiry does not reserve a date.

The deposit and confirmation

The $500 deposit is credited toward the total price. It is fully refundable until you accept the date and written plan. Paying a deposit does not by itself confirm availability or a particular date. We contact you within one day to arrange the planning call.

If we cannot accommodate your date or address, or you decide not to proceed before confirmation, we refund the full deposit. Email us to request a refund. We return refunds to the original payment method; your payment provider controls when the funds appear.

Price and balance

The price is $1,500 per evening for two. All prices are in US dollars. We confirm the final total, including any applicable taxes and any agreed additional charges, in writing before you confirm. We do not add unapproved extras.

The balance is due 14 days before the evening, before ordering begins. If we accept a shorter-notice booking, we agree the payment schedule in writing first. If payment is late, we contact you before any cancellation; the cancellation policy below applies.

Cancellation and rescheduling

Before written confirmation, all payments are refundable. After confirmation, if you cancel, we retain only disclosed, nonrecoverable costs that you approved and that have already been committed for your evening. We provide an itemised explanation and refund the rest. There is no automatic forfeiture of the entire deposit.

If you ask to move the date, we check availability and explain any approved costs that cannot be transferred. You can accept the revised plan or cancel under the policy above. If we cancel or cannot provide the agreed date or serve your address, we refund all payments for the booking.

Our delivery commitment

The written plan is our shared record of the room, food and flowers we agree to provide. Tell us promptly if these materially differ from that plan so we can try to put things right. If we cannot, we refund the full price of the evening, including the deposit and any balance paid.

This commitment concerns our delivery of the agreed service. It does not guarantee a particular reaction or relationship outcome. Changes you request are agreed in writing. Nothing in these terms removes rights you have under applicable law.

Access, equipment and discretion

We agree who will attend, how they will enter, and the setup and collection windows before confirmation. Tell us about stairs, parking, building permissions, pets, available space and any access restrictions. You must have permission to arrange access to the property. We do not require you to leave keys in an unsecured place.

Equipment remains ours unless the written plan says it is yours to keep. We agree collection arrangements in advance. If access fails or circumstances change, contact us as soon as possible so we can agree a revised plan. Any cancellation is handled under the policy above.

We arrange discreet arrival and collection. We do not photograph your home or evening without your permission, and permission to share any photographs publicly is separate from your booking.

Food and personal preferences

Tell us about dietary needs, allergies and ingredient sensitivities during planning. We confirm the menu and any relevant limitations before you commit. We cannot promise an allergen-free environment unless it has been expressly confirmed with the food provider.

Storage, reheating, serving and timing instructions are agreed for the menu and supplied with the evening. Follow those instructions. Food is not intended to sit unrefrigerated while you wait to serve it.

The massage

You give the massage yourself. We do not provide a massage therapist, medical treatment or a clinical service. The cue cards and practice materials are general guidance, not medical advice or a professional qualification.

Participation is always optional. Ask your partner first, agree what feels comfortable, and stop if either person wants to stop. If there are health concerns or uncertainty about suitability, seek advice from a qualified health professional before planning a massage. Tell us about oil or scent sensitivities during planning; avoid sending medical records through the enquiry form.

Contact us

Email hello@thoughtful-moments.com. We reply within one day.