Privacy

Who handles your information

Thoughtful Moments by Unified Signature Language handles the information you share when you enquire, book or use this website. Contact us using the email below about this policy or your information.

What we collect

The enquiry form collects your preferred date, neighbourhood or ZIP, email address and any optional note. During planning, we may also collect contact details, the service address, access arrangements, preferences and the agreed booking plan. Share only information needed for the evening and that you have permission to share. Please do not send medical records or other highly sensitive information through the form.

Stripe processes payments and holds payment records. We receive booking-related payment information such as your name, email, amount and payment status. This website does not receive or store your full card details.

Our hosting and analytics services process technical information needed to deliver, secure and understand use of the site. Analytics records page visits and events such as enquiries and checkout starts. We do not send the contents of your enquiry to analytics.

How we use it

We use your information to answer your enquiry, check availability, plan and deliver the evening, process payments and refunds, resolve problems, and keep necessary business records. We also use limited technical information to maintain and improve the website.

Submitting an enquiry does not subscribe you to marketing. We do not sell your personal information or use the details you share about your partner for advertising.

Who receives it

Vercel hosts the site and provides analytics, Resend delivers emails, and Stripe processes payments. Enquiries and booking correspondence are also held in our business email service. These providers process information needed to perform their services, which may involve processing outside your state or country.

People arranging your evening receive only the information needed for their part of the work. For example, a food provider may need dietary requirements, and the setup team needs the address and access plan. We may also disclose information when required by law or to resolve a payment dispute.

Retention and security

Enquiries and plans are held in business correspondence, and payments in Stripe. We retain information for as long as needed to handle your enquiry or booking, resolve issues and meet applicable accounting or legal obligations. We review information for deletion when those purposes no longer apply. Some records may need to be retained after a deletion request.

We limit access to people who need the information for their work and use service providers to handle payments and email. No online service can guarantee absolute security. Please do not email card details or leave sensitive access information in the initial enquiry.

Your choices

You can ask us what information we hold about you, request a correction or copy, or ask us to delete it. We may need to verify your identity, and we explain if a legal obligation or unresolved booking requires us to retain particular records. If you disagree with how we handle a request, reply and ask for a review.

Photographs of your home or evening require your permission. Permission to use them in marketing is requested separately and is not a condition of booking.

Cookies and analytics

We use Vercel Web Analytics for cookieless website measurement. The site uses session storage to remember whether its opening animation has played and whether a verified payment return has already been counted in that browser session. Stripe may use its own cookies or similar technology when you visit checkout for payment and fraud prevention.

Updates

We may update this policy when our service or data handling changes. The date above identifies the latest version. We explain material changes where required.

Contact us

Email hello@thoughtful-moments.com. We reply within one day.